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Event Viewer

Your Monsoon Software is always busy, but this isn’t always evident when you look at any of the other screens.

The Event Viewer presents a quick, behind-the-scenes view of the processes that keep your Monsoon business running.

Anytime a Monsoon process (sometimes called a “job”) runs, a message will be posted on your Event Viewer screen.

What the particular processes and messages say isn’t always the most readable for the untrained eye.

If you find that you have questions regarding the messages you see in the Event Viewer, don’t hesitate to contact Monsoon Support.

 

Event Viewer tab

Job Status List

The Job Status List will show you the list of Monsoon job “events” that have run, including the time that they started and stopped running.

Jobs Visible in the Event Viewer

Name in Event Viewer

Description

Notes

[Market Name] Inventory Upload

Posts new, modified and/or deleted inventory to the specified Online Market.

For Data Exchange markets this job:

Gets inventory from the data exchange inventory import directory specified for that market and then imports the data;

Exports inventory changes to the specified inventory export directory.

[Market Name] Order Retrieval

Retrieves orders from the specified Online Market

For Data Exchange markets this job:

Gets Order data from the data exchange order import directory specified for that market and then imports the data;

Exports order data to the specified order export directory.

Pricing and Listing

Prices items.

Determines whether to list or de-list inventory items from each market based on your listing rules.

This job runs every minute.

The job will be listed here each time that it runs.

If there are no items needing pricing or listing, the start and end times may appear very short (i.e., no items needed to be priced or listed). Extremely short run-times for this job are no cause for alarm.

Import

Queues inventory files in the import directory (if available) for import.

 

Inventory Purge

Purges inventory from disabled markets.

This job applies only to eBay and Half.com.

Order Processing

Sends email for new and canceled orders.

 

Maintenance

Performs database maintenance tasks.

Runs the Automated Back-up Utility.

Deletes old log files and any inventory items that are older than 30 days with 0 qty and no orders.

By default, this job runs daily at 4 am (system time).

Alert Checker

Checks the Monsoon Home Office for new alerts to be displayed on the Home tab.

 

Reports

Calculates report data for the Reports Tab.

 

RestartService?

Re-starts the MonsoonWorker service in the Windows operating system each morning at 3:00am

 

Billing Audit

Sends sales summary information to Monsoon for use in monthly billing audits.

 

Messages

When you click on an item in your Job Status List, you will see the messages that describe the events that occurred while running that particular job.

Common Event Messages

This is a small list of common Event Messages that you may encounter while using your Monsoon software.

There are many more messages that might appear in your list than those included below.

If you are not certain what an Event message is trying to tell you—or if you are wondering if an event message requires your attention—please do not hesitate to contact Monsoon Support via email.

“Received order from Amazon with unknown SKU”

“Error while contacting license server“

“Item X contains words that are not allowed on ABE. The following words have been removed: email, website...”

“Exceeded maximum error count on Ebay. Will retry at ___“

“Error in the application” related to Amazon orders or uploads

“Unable to upload files to Amazon because Amazon has not finished processing uploaded files since...“

 

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