Open topic with navigation

You are here: Markets > Amazon > Fulfillment by Amazon > Multi-Channel Fulfillment Overview

Multi-Channel Fulfillment Overview

Amazon’s Multi-Channel Fulfillment enables you to list your Fulfillment by Amazon (FBA) items on non-Amazon markets so that you can use your FBA inventory to fulfill orders on those markets.

Supported multi-channel markets

For US-based sellers, FBA inventory can be used to fulfill orders received from:

For UK-based sellers, FBA inventory can be used to fulfill orders received from eBay.co.uk.

How Multi-Channel Fulfillment works

The process for Multi-Channel Fulfillment using Monsoon Marketplace is as follows:

  1. You send an FBA shipment to Amazon.
  2. When Amazon reports that you have available FBA quantity, Monsoon Marketplace lists your FBA items on multi-channel markets according to your listing rules.
  3. When an FBA item is sold on a multi-channel market, the order downloads to Monsoon Marketplace.
  4. Monsoon Marketplace creates a Multi-Channel Fulfillment order and sends it to Amazon.
  5. Amazon picks, packs, and ships the order.
  6. After the item ships, Amazon sends a shipment confirmation to Monsoon Marketplace.
  7. Monsoon Marketplace notifies the marketplace that the order has been shipped and, if configured for that marketplace, sends a shipping confirmation email to the buyer.

Notes Exports are not available for Multi-Channel Fulfillment orders.

Amazon supports FBA exports for international orders placed on Amazon.com and Amazon.co.uk, but does not currently support Multi-Channel Fulfillment for international export.

By default, Monsoon lists FBA fulfillable items on a multi-channel market with domestic shipping only.

Multi-Channel customer service

For multi-channel orders, sellers are responsible for customer service, refunds and returns processing, just as if you shipped the merchandise from your own warehouse.

Following is an example of the multi-channel return and refund process if an order does not deliver:

  1. You receive an order from eBay.
  2. Monsoon creates a Multi-Channel Fulfillment order and sends it to Amazon.
  3. Amazon picks, packs, and ships the order.
  4. You receive a shipping confirmation email from Amazon and the order status updates to shipped on the Monsoon Marketplace Orders tab.
  5. A shipment confirmation email is sent to your customer from Monsoon Marketplace.
  6. Your customer contacts you to report that their order has not delivered.
  7. You track the status of the shipment and confirm that the order has not delivered.
  8. If the order does not arrive by seven days after Amazon's estimated delivery date, you contact Amazon's Technical Account Management (TAM) team to notify them that the shipment was not received by the customer. TAM will initiate a replacement value payment to you.
  9. If you choose to create a replacement Multi-Channel Fulfillment order rather than refund your customer via your eBay Seller Account, you can do this directly from your Amazon FBA Seller Account, not within Monsoon Marketplace.
  10. If you choose to refund the customer you may do so through the Orders tab directly in Monsoon Marketplace.

See also

 

You are here: Markets > Amazon > Fulfillment by Amazon > Multi-Channel Fulfillment Overview

©2016 Monsoon, Inc. All rights reserved.